Return & Exchange Policy

We always strive to keep our customers satisfied, which is why we provide a clear and fair return and exchange policy under the following terms:

✅ 1. Return & Exchange Period

• Customers may request a return or exchange within 7 days of receiving the order.
• In the case of a manufacturing defect, the request must be submitted within 4 days.

📦 2. Return Conditions

• The product must be in its original condition.
• The product must be unused and undamaged.
• The original packaging and all accessories must be included.
• The purchase invoice or order number must be provided.

🚫 3. Returns Are Not Accepted For

• Products that have been used.
• Products damaged due to misuse.
• Special or customized orders.

💰 4. Refund Process

• The returned product will be inspected first.
• Once the return is approved, the refund will be processed within 3–7 business days.
• Shipping fees may be deducted if the return is not due to a product defect.

🔁 5. Exchanges

• Customers may exchange the product for another product of the same value or pay the price difference.
• The customer is responsible for shipping fees for exchanges that are not related to a product defect.

📞 6. How to Request a Return

• Contact us via the email address provided at the bottom of the product page.
• Provide your order number and, if applicable, a photo of the product showing the defect.